Vol. 14 No. 3 (2019): SETEMBRO 2019

Leonardo Cardoso Valentim, Osvaldo Luis Gonçalves Quelhas, Nicholas Van-Erven Ludolf

Systematic proposition to implement Customer Relationship Management supported by Business Intelligence to organizations in the telecommunication sector

Nairon Nicolas da Silva Gomes, Maria Eduarda Lavina, Vilson Gruber, Roderval Marcelino

New Technologies Applied in Economic and Financial Feasibility Studies: an Integrative Literature Review

Fernando Negrini, Eugênio de Oliveira Simonetto, Glauco Oliveira Rodrigues, Hélio Cristiano Gomes Alves de Castro

The Use of System Dynamics to evaluate print outsourcing scenarios in a public educational institution

André Andrade Longaray, Ana Luiza Gomes, Diogo Garcia Storino, Vilmar Gonçalves Tondolo, Rosana Portella Tondolo

Application of the FMEA method for the analysis of inaccuracies in the management of empty container movement: a case study

Carolina Ramos Menezes, Jessica de Freitas Delgado, Leonardo da Silva Lima, Thúlio Righeti Corrêa, Sidney Luiz de Matos Mello, Estefan Monteiro da Fonseca

Diagnosis of artisanal fishing in the area of influence of Porto do Mucuripe, Fortaleza (CE): support to regional fisheries management

Marcelo Obraczka, Douglas do Rosário Silva, Adriana de Souza Campos, Bruno Muricy

Reuso de efluentes de tratamento secundário como alternativa de fonte de abastecimento de água no município do Rio de Janeiro

Victor Gomes Simão, Noemi Bonina, Gilson Brito Alves Lima, Osvaldo Luiz Gonçalves Quelhas, Marcelo Jasmim Meiriño

Comparative analysis between ABNT NBR ISO 9001:2015 and ABNT NBR ISO 31000:2009: the risk mindset in quality management systems

Nathalia São Paio D’Amato Pôssas, Marcelo Jasmim Meirino, Márcia Vieira Pacheco

Proposição de ações para implementação da Política de Atenção à Saúde e Segurança do servidor público federal: estudo de caso na Universidade Federal Fluminense

Clícia Maria do Monte Batista, Francisco Diego Barros de Oliveira, Clarissa Maria Rodrigues de Oliveira, Joaquim José de Moura, Maria do Socorro Ferreira dos Santos

Volume 14, No. 3SETEMBRO 2019

ARTICLES

Systematic proposition to implement Customer Relationship Management supported by Business Intelligence to organizations in the telecommunication sector

New Technologies Applied in Economic and Financial Feasibility Studies: an Integrative Literature Review

The Use of System Dynamics to evaluate print outsourcing scenarios in a public educational institution

Application of the FMEA method for the analysis of inaccuracies in the management of empty container movement: a case study

Diagnosis of artisanal fishing in the area of influence of Porto do Mucuripe, Fortaleza (CE): support to regional fisheries management

Reuso de efluentes de tratamento secundário como alternativa de fonte de abastecimento de água no município do Rio de Janeiro

Comparative analysis between ABNT NBR ISO 9001:2015 and ABNT NBR ISO 31000:2009: the risk mindset in quality management systems

Proposição de ações para implementação da Política de Atenção à Saúde e Segurança do servidor público federal: estudo de caso na Universidade Federal Fluminense

Analysis of the reverse logistic cycle of post-consumption lubricant oil in Teresina-Piauí

Structured method for the practice of medication conciliation in an oncological hospital

Critical success factors that improve school management

Organizational citizenship behavior: a multiple linear regression study at the Mineral Resources Research Company (CPRM)