The objective of this paper is to describe the use of Failure Mode and Effect Analysis (FMEA) method to manage the process of empty container movement in a logistics company that operates, among other logistic activities, as an Empty Container Terminal. Thus, we sought to identify and classify the potential failure modes that may occur during the process. The case study consisted of the application of a semi-structured questionnaire, which was directed to the multidisciplinary team composed of eight employees of the company under study. With the help of professionals in the field, twenty potential failure modes were identified, which, adapted to the reality of the company studied, were classified according to severity, occurrence and detectability. From the five potential failure modes with the highest Risk Priority Number (RPN), the causes and effects were identified. Thus, suggestions for corrective measures that can be adopted by the company to minimize the effects of failures, improve company productivity and decrease the process lead time were listed. For future work, it is suggested to apply the corrective measures listed in this research and to compare the scenarios to verify improvements in the process, productivity and quality of service provided.